Customer satisfaction is our goal. If you are not satisfied with your product, simply return to us in new condition and we will refund the purchase price, minus a 25% restocking fee, taxes, and any freight costs we incurred shipping the product to you.

Half pipe kits are nonrefundable and nonreturnable, as each Half pipe kit is custom made per customer. Before returning an item, you must contact us on info@koramps.com.au to obtain return instructions. Items must be new and unused, in their original condition, and in their original packaging, complete with all tags, instructions, stickers and inserts. Refund policy

Refund policy

 

The return must be post-marked within 14 days after you received the item from us or from the factory. You are responsible for the shipping costs of returning the product back to KO Ramps Warehouse. These costs are charged by the shipping or freight company and cannot be refunded by us.

Refunds will only be issued to the original purchaser. Refunds will not be issued for products purchased through a third party. All returned products will be inspected by us. If the product is damaged and cannot be reconditioned for sale as a new product, you may not be entitled to the refund described above and you will be responsible for additional fees to make the product resalable as a new product. Orders paid by credit card will receive refunds in the form of a credit to the card used to purchase the product. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.